In some of our early blog posts, we explored the inner workings of VoIP and SIP – both of which are functions of IP or “Internet Protocol.” Of course, it is great to learn something new and understand how these technical things work, but when it comes down to it, what we all want to know is: What can it do for me? How can it help my business?
Today, I’m going to do my best to answer this for you. There are many benefits to VoIP and SIP and when their capabilities are combined with certain hardware and software, they become powerful cost-saving, money-making tools! How do you ask?
- IP Phones have built-in features, meaning no additional charge for things like voicemail, call-forwarding, caller-id, etc. These items are things that the phone company can, and does charge you for when using traditional analog phones.
- IP Phones have auto-attendant built in – meaning your customers are always greeted in a consistent, friendly manner and are able to get to the right person without having to be transferred repeatedly. Happy customers have higher lifetime value.
- IP Phones can easily integrate features like Music-on-hold or On-hold messaging. Since 60% of customers put on silent hold NEVER call back – avoid losing customers who are calling you!
- Built-in IP phone call forwarding features like Find-Me, Follow-Me and Remote Office provide 24/7 connectivity to your business. If you cannot make it into the office or are out on another call, you can make sure you never miss another potential sales opportunity again!
- Utilizing high-speed Internet is a great way to unify your business communications. Your phone and computer are working on the same network – meaning these devices can “talk to each other” and work together for the benefit of you, your business, and your customers!
- Many times, broadband Internet service can be less expensive than traditional analog telephone service from the phone company. By using broadband for telephone service and Internet, you are eliminating a redundant utility cost and saving money.
- Overall, these state-of-the art phones save you time and money – giving you MORE OF BOTH which means you can use these extra resources to grow your business and your bottom line!
What are some other tools you are using to make your business more efficient?
